OUR APPROACH
At Zantéa, we design our products with care, intention, and quality in mind.
Due to the nature of ingestible products, we are unable to accept general returns.
However, we always aim to ensure a fair and considered resolution where needed.
1. RETURNS ELIGIBILITY
For hygiene and safety reasons, we do not accept returns on opened products.
We may accept a return only if:
- The item is unused and unopened
- The product is in its original condition and packaging
- The request is made within 14 days of delivery
Return requests must be approved before sending any items back.
2. DAMAGED OR INCORRECT ITEMS
If your order arrives:
- Damaged
- Faulty
- Incorrect
Please contact us within 48 hours of delivery at:
Include:
- Your order number
- A photo of the item
- A short description
We will review and offer a suitable resolution, which may include:
- Replacement
- Store credit
- Refund (where appropriate)
3. REFUNDS
Approved refunds will be processed to your original payment method.
Please allow:
- 5–10 business days for processing after approval
Shipping costs are non-refundable unless the item is faulty or incorrect.
4. NON-RETURNABLE ITEMS
We do not accept returns for:
- Opened sachets or boxes
- Used products
- Items returned without approval
- Products damaged after delivery
5. ORDER CANCELLATIONS
Orders may be cancelled only before dispatch.
Once an order has been shipped, it cannot be cancelled.
6. SHIPPING RETURNS
If a return is approved:
- The customer is responsible for return shipping costs
- We recommend using a tracked service
- We are not responsible for lost returns
7. OUR STANDARD
We don’t believe in overcomplicated policies.
If something isn’t right, we will always review it carefully and aim to resolve it in a way that is fair — both to you and to us.
8. CONTACT
For any return or refund enquiries:
Zantéa
